Effective Date: 26 September 2025
Last Updated: 26 September 2025

At Lilobaby (accessible at www.lilobaby.shop), your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal data:

  • Personal Identification Information: Name, email address, billing and shipping address, phone number.
  • Payment Information: Processed securely via third-party providers (Stripe, PayPal, etc.). We do not store your credit/debit card details.
  • Order Details: Products purchased, purchase history, delivery preferences.
  • Technical Data: IP address, browser type, operating system, device information, cookies.
  • Communications: Emails, customer service messages, and reviews you share with us.

2. How We Use Your Information

We use your information for:

  • Fulfilling and delivering your orders.
  • Processing secure payments.
  • Communicating with you regarding your order, updates, or promotions.
  • Improving our products, services, and website performance.
  • Complying with legal and regulatory requirements.

3. Sharing Your Information

We may share your data with:

  • Service Providers: Payment processors, shipping companies, IT support, and analytics providers.
  • Legal Authorities: If required to comply with the law, fraud prevention, or to protect our rights.
  • Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred.

We do not sell or rent your personal information to third parties.

4. Cookies & Tracking Technologies

Lilobaby uses cookies and similar tracking tools to:

  • Enhance your shopping experience.
  • Remember items in your shopping cart.
  • Analyze site traffic and performance.
  • Deliver relevant advertising.

You can disable cookies in your browser settings, but this may affect website functionality.

5. Data Security

We implement strong security measures including:

  • Secure Socket Layer (SSL) encryption.
  • Trusted third-party payment processors.
  • Restricted access to personal information.

While we take reasonable precautions, no method of online transmission is 100% secure.

6. Your Data Protection Rights (GDPR)

As a UK/EU customer, you have the right to:

  • Access a copy of your personal data.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your data (“right to be forgotten”).
  • Object to processing or restrict how we use your data.
  • Request data portability (transfer of your data to another provider).
  • Withdraw consent to marketing communications at any time.

To exercise your rights, please contact us at contact@lilobaby.shop.

7. Retention of Data

We keep your personal information only as long as necessary to:

  • Complete your orders and services.
  • Meet legal, tax, and accounting obligations.
  • Resolve disputes and enforce our agreements.

8. Third-Party Services

Our store is powered by WooCommerce. Payments are processed through trusted providers such as Stripe and PayPal. Please review their privacy policies for more details on how they handle your data.

9. Children’s Privacy

Lilobaby does not knowingly collect or process personal data from children under 16. If we become aware of such data, it will be deleted immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Lilobaby Store
📍 51 rue de Bellevue, 92100 Boulogne-Billancourt , France
📧 Email: contact@lilobaby.shop
📞 Phone: +44 7877 446435