Effective Date: 26 September 2025

At Lilobaby, your satisfaction is important to us. If you are not completely happy with your purchase, this Refund Policy explains your rights and how to request a return, refund, or exchange.

1. Returns

  • You have the right to return most products within 14 days of receiving your order, in accordance with the UK Consumer Contracts Regulations.
  • Items must be unused, in their original packaging, and in a resalable condition.
  • To start a return, please contact us at contact@lilobaby.shop with your order number.

2. Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned unless they are faulty:

  • Car seats and opened baby gear.
  • Personal care products.
  • Gift cards and digital products.
  • Items purchased on clearance marked as final sale.

3. Refunds

  • Once we receive and inspect your returned item, we will notify you by email.
  • If approved, your refund will be processed within 7–10 business days and automatically applied to your original payment method.
  • Original shipping fees are non-refundable, unless the return is due to our error (wrong or defective item).

4. Exchanges

  • We only replace items if they are defective, damaged, or sent in error.
  • If you need to exchange a product, please email contact@lilobaby.shop before sending it back.

5. Faulty or Damaged Goods

  • If you receive an item that is defective or damaged, please notify us within 48 hours of delivery.
  • Provide photos of the issue, and we will arrange a replacement or full refund, including shipping costs.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.
  • We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.

7. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company or bank (it may take some time before your refund is officially posted).
  3. If you’ve done all of this and still haven’t received your refund, please contact us at contact@lilobaby.shop.

8. Contact Us

If you have any questions about our Refund Policy, please contact:

Lilobaby Store
đź“Ť 51 rue de Bellevue, 92100 Boulogne-Billancourt , France
📧 Email: contact@lilobaby.shop
đź“ž Phone: +44 7877 446435