Effective Date: 26 September 2025

Welcome to Lilobaby. By accessing or purchasing from our website www.lilobaby.shop, you agree to comply with and be bound by these Terms of Service. Please read them carefully before using our website.

1. General

  • This website is operated by Lilobaby Store.
  • By visiting our site or purchasing from us, you agree to these Terms of Service.
  • We reserve the right to update, change, or replace any part of these Terms at any time. Updates will be posted on this page with an updated date.

2. Eligibility

  • You must be at least 18 years old to make a purchase on our website.
  • By placing an order, you confirm that all information provided is accurate, complete, and up to date.

3. Products & Availability

  • We strive to ensure all product descriptions, images, and pricing are accurate. However, errors may occur, and we reserve the right to correct them.
  • Product availability is subject to change without notice. We may limit the quantities of any products or services offered.

4. Orders & Payments

  • All orders are subject to acceptance and availability.
  • Prices are displayed in GBP (£) and include VAT where applicable.
  • We accept secure payment methods including credit/debit cards, PayPal, and other options available at checkout.
  • Orders will not be shipped until payment is received in full.

5. Shipping & Delivery

  • Shipping is available within the United Kingdom only.
  • Delivery times are estimates and not guaranteed. We are not responsible for courier delays or unforeseen circumstances.
  • Please see our Shipping Policy for full details.

6. Returns & Refunds

  • You may return eligible items within 14 days of receipt in line with our Refund Policy.
  • Certain products (such as car seats once opened) cannot be returned for safety reasons unless defective.
  • Refunds will only be issued once items are inspected and approved.

7. Warranty

  • Lilobaby is an authorized retailer of Nuna products, which are covered by the official Nuna manufacturer’s warranty.
  • Warranty claims must follow the terms outlined in our Nuna Warranty Policy.

8. Intellectual Property

  • All content on this website (logos, images, product descriptions, designs, and text) is the property of Lilobaby or its licensors.
  • You may not copy, reproduce, distribute, or exploit any content without written permission.

9. Limitation of Liability

  • Lilobaby is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
  • Our liability is limited to the purchase price of the product in question.

10. Prohibited Uses

You may not use our site or services to:

  • Violate any laws or regulations.
  • Infringe upon intellectual property rights.
  • Transmit viruses or malicious code.
  • Engage in fraudulent or abusive behavior.

11. Governing Law

  • These Terms of Service are governed by and construed in accordance with the laws of England and Wales.
  • Any disputes will be subject to the exclusive jurisdiction of the courts of England.

12. Contact Us

If you have any questions about these Terms of Service, please contact us:

Lilobaby Store
📍 51 rue de Bellevue, 92100 Boulogne-Billancourt , France
📧 Email: contact@lilobaby.shop
📞 Phone: +44 7877 446435